Know or able to learn tray service and cocktail ingredients. Also able to work banquets and special events. Must be able to read, write legibly, understand and speak English.Īble to work required schedule, which may include nights, weekends, holidays, and overtime as needed. Must be able to communicate clearly and effectively with all Hard Rockers and guests Previous experience as a waitress, preferable in a similar environment. High school diploma or general education degree (GED). Knowledge, Skills, and Abilities Required: Speaks positively when talking with guests and co-workers.Īccepts consequences of not adhering to departmental standards, which may include discipline up to and including termination.

Provides personalized service and uses guest name. Resolves service problems according to guidelines. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor. Serves as an ambassador of goodwill while working and at guest and public relation functions. Maintains knowledge of property information, including memorabilia. Maintains round times of 20 minutes or less on Casino Floor for drink service.Ĭarries full trays of no more than 20 drinks on tray.Īdheres to department and property policies and procedures. Maintains quick and prompt service while maintaining a smile. Handles money according to procedure and secures all monies at the end of each shift. Provides fast, exceptional service and receives satisfaction comments on internal shops. Removes empty or dirty glasses and bottles and returns them to bar or kitchen. Requests ID from customers when legal age is questionable. Serves both alcoholic and non-alcoholic beverages to casino guests. Takes beverage orders and communicates it to bartender.Īssists in the preparation of drinks and presents drinks to guests.

Observes guests to respond to their needs.įollows alcohol awareness procedures regarding company’s responsible beverage service, monitors guest consumption, and intervenes as needed according to guidelines. Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times.

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